Noor Al Maskan Technical Services LLC (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your information when you engage with us, whether through our website, mobile platforms, or in-person service interactions.
Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, physical address, and any other contact details you provide when requesting a quote, booking a service, or communicating with us.
Service Details: Information regarding the services you request (e.g., renovation, plumbing, AC installation) including project locations, timelines, and specifications.
Payment Information: While we may collect invoice-related information, we do not store sensitive credit/debit card details; such data is processed securely through trusted payment gateways.
Technical Data: IP address, browser type, device information, and usage data when you visit our website or use our digital platforms.
Communications: Any emails, messages, feedback, or service reviews shared with us.
How We Use Your Information
We use the information collected to:
Provide and manage our services, including renovation, electrical, AC installation, plumbing, and other technical solutions.
Schedule, confirm, and follow up on service appointments.
Improve customer service and personalize your experience.
Communicate regarding updates, offers, and important service notices.
Fulfill legal obligations and enforce our terms and conditions.
Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:
Trusted Service Partners: Certified subcontractors and tradespeople involved in delivering the requested service.
IT and Marketing Providers: For secure hosting, email communications, analytics, or customer management systems.
Legal Authorities: When required to comply with applicable laws, regulations, or legal proceedings.
All third-party partners are bound by confidentiality agreements and are required to use your information only for the purposes specified.
Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes secure servers, firewalls, encryption protocols, and restricted access policies for staff handling personal information.
Data Retention
We retain your personal data only for as long as necessary to:
Fulfill the purposes described in this Privacy Policy,
Comply with legal, accounting, or regulatory obligations,
Support service history or warranty-related queries.
Once data is no longer required, it will be securely deleted or anonymized.
Your Rights
You have the right to:
Access the personal data we hold about you.
Request correction of any inaccurate or incomplete data.
Withdraw consent or request deletion of your personal information, subject to legal and service limitations.
Object to the processing of your data for marketing or profiling purposes.
To exercise these rights, contact us at:
📧 contact@nooralmaskan.com
📞 +971-5684-10568
Cookies and Website Tracking
Our website may use cookies to enhance your browsing experience. Cookies help us understand how visitors use our site, enabling us to improve functionality and performance. You may disable cookies in your browser settings, though this may affect certain site features.
Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of such data collection, we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal, operational, or service-related practices. Revisions will be posted on our website with an updated “Effective Date.”
Contact Us
For questions, concerns, or requests regarding your personal data, please contact: