Welcome to Noor Al Maskan Technical Services LLC ( “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our services and outline the agreement between you (“Client”, “you”, or “your”) and Noor Al Maskan Technical Services LLC. By engaging our services, you agree to be bound by the following Terms.
Scope of Services
We offer a comprehensive range of technical and renovation services, including but not limited to:
General Renovation (Residential & Commercial)
Electrical Installations and Repairs
Air Conditioning Installation and Servicing
Roofing Services
Plumbing Works
General and Deep Cleaning
Tiling and Flooring
Exterior and Interior Painting
Carpentry
Kitchen and Washroom Renovation
All services are delivered by experienced and certified professionals to the highest industry standards.
Quotations and Pricing
- All service quotations provided are valid for 15 days from the date of issue.
- Prices are exclusive of VAT unless stated otherwise.
- Any additional work or changes requested after the quotation has been accepted may be subject to additional charges.
- Full pricing details will be disclosed before the commencement of work.
Booking and Payment Terms
- A minimum deposit of 30% of the total quoted amount may be required to confirm your booking.
- The remaining balance shall be paid upon completion of the service, unless otherwise agreed in writing.
- We accept payments via bank transfer, cash, or other methods as agreed.
- Late payments beyond 7 days of completion may incur a late fee of 2% per month.
Project Timeline and Scheduling
- We aim to start and complete all projects within the agreed timeline.
- Delays caused by factors beyond our control (e.g., material delays, client changes, or force majeure events) shall not be deemed a breach of contract.
- Clients are required to ensure site accessibility and necessary permissions for smooth execution.
Client Obligations
- The Client shall provide clear access to the property and necessary facilities such as electricity, water, and washroom use for our staff.
- Any permits or approvals required from authorities are the Client’s responsibility unless otherwise agreed.
- The Client must notify us of any structural, electrical, or plumbing issues in advance.
Warranties and Guarantees
- We provide a workmanship guarantee of up to 12 months on selected services unless otherwise specified.
- Manufacturer warranties on materials or equipment used during the project will be passed to the Client.
- Warranties become void if third-party interference or unauthorized modifications occur after project completion.
Health, Safety, and Cleanliness
- We maintain high standards of cleanliness and hygiene during and after each service.
- All works will be carried out in accordance with relevant health and safety laws and regulations.
- Clients are requested to ensure that children and pets are kept away from work areas.
Liability
- Noor Al Maskan Technical Services LLC shall not be liable for any incidental, indirect, or consequential damages unless resulting from gross negligence.
- Clients must inspect and report any defects within 5 working days of service completion.
- Any damage due to misuse, improper maintenance, or external factors will not be covered.
Cancellation and Rescheduling
- Cancellations made less than 48 hours before the scheduled work may incur a cancellation fee.
- We reserve the right to reschedule services due to unforeseen circumstances, with advance notice to the Client.
Intellectual Property
- Any documentation, designs, or plans created by us remain our intellectual property unless otherwise agreed in writing.
- Clients may not duplicate, share, or use such materials for commercial purposes without our prior consent.
Confidentiality
- We respect the confidentiality of our clients and their premises.
- All information shared during the course of our service will be kept confidential unless required by law.
Dispute Resolution
- Any disputes shall first be attempted to be resolved amicably between both parties.
- Failing which, disputes shall be referred to a mediator, and ultimately, subject to the jurisdiction of the courts of the United Arab Emirates.
Governing Law
These Terms shall be governed and interpreted in accordance with the laws of the United Arab Emirates.
Amendments
We reserve the right to update or amend these Terms at any time. Clients will be notified of any significant changes.